LIVE Discounted Shipping Rates

All shipping uses Live Rates from major couriers and Canada Post. You get to pick the service level and carrier for your order.

Shipping Discounts:

A discount is applied to your selected live rates and that discount increases with higher value in the checkout. The more you buy – the more you save, even up to FREE Shipping! Creating our discount structure this way allows us to offer competitive pricing across all of our products without having to inflate costs with freight recovery like other retailers do. It also gives YOU the flexibility to choose whichever shipping option is the most convenient for you. 

We have multiple strategically placed warehouses throughout North America. Because of this, we are usually able to offer quick shipping options anywhere in Canada and also offer shipping to USA and International destinations. Each warehouse has it’s own shipping charges attached to it, and shipping discounts apply to each warehouse individually, so for orders that consist of multiple brands of items we recommend you select our consolidated shipping option as it will usually provide a cheaper, single charge for everything in your order! Consolidated orders only ship from the Victoria, BC warehouse so keep in mind that transfer times are in addition to the courier transit times.

Of course, you can always call us toll-free (1-888-665-6936) or e-mail us ([email protected]) with any inquiries or to place your order directly through a live agent.

Choose your shipping method:

In step (2) of the checkout you will see the shipping method options. The shipping methods offered in this section are dynamic and are based on variables such as the “brand” of product(s) you have in the checkout along with quantities of items and order values. Since some of our shipping locations have minimum requirements for shipping, they may not be available to you until you meet that specific quantity or order value minimum. Consolidated from BC Warehouse is always available as this location is able to ship without the same restrictions.

Shipping to the United States

Most orders shipped from Canada to the United States are sent under Delivered Duty Paid (DDP) terms. This means your order total is intended to include the cost of products, shipping, and any applicable import duties, tariffs, or taxes charged by U.S. Customs. In most cases, no additional charges will be due upon delivery.

Due to the evolving nature of international trade policies, tariffs, and customs regulations, Skookum Tools Ltd. reserves the right to cancel or refuse any order where import duties, tariffs, shipping costs, or other cross-border charges become excessive, impractical, or materially different from those quoted or anticipated at the time of purchase. In such cases, the customer will be notified and any payment received will be fully refunded.

Order Cancellations

We understand plans can change. You may cancel your order within 24 hours of placing it for a full refund. To request a cancellation, please contact our customer service team at 1-888-665-6936. After 24 hours, your order will begin processing and can no longer be canceled.

Our primary goal is to make sure you are satisfied with your purchase!

However, we do understand that sometimes things don’t go quite right with an order so here is what you can expect from us

• If a product is defective or damaged, we back all products with a 100% guarantee. Please send us an email with a description of the problem and if at all possible, attach a photo that shows the issue and we will work with you to find the best possible solution in your circumstance.

• If you made an error and received the wrong product, we are happy to refund you as long as you return the item(s) to us via pre-paid shipping to the location that we determine the product needs to return to (within Canada). Please complete the “Product Return” form on the following page to request a return: /index.php?route=account/return/insert

• The only exception to the return policy is for Custom Made products such as made to order bandsaw blades, sanding belts and custom tooling. These items, since they were manufactured specifically for you, are not returnable. So please make sure you are ordering the exact product you need when placing an order for custom or made to order products.

• If an order is refused due to unpaid tariffs, it may be returned at the customer’s expense or considered abandoned. No refunds will be issued for abandoned packages.

Again, our goal is to make sure you are satisfied with your experience at Online Supply so we will work hard to resolve any issues that arise.

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